Can I request a refund of evaluation fee?

We only refund the evaluation fee once you successfully pass the evaluation.

Refunds are not accepted in the following situations:

  1. If the user is dissatisfied with the demo trading platform or the instruments offered.
  1. If the user fails the evaluation.

For users wishing to transfer to another plan with the same purchase fee and account size, we can assist in issuing a new account, provided there is no trading history on the original account.

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